Account Related
What is ‘My Account’? How can I update my details?
‘My Account’ lets you manage your orders, addresses, personal details, and track shipments. You can log in anytime to update your information.
Order Status
How do I know if my order is confirmed?
Once your order is placed, you will receive a confirmation email/SMS with your order details.
Can I buy a product that is ‘Sold Out’?
Currently, ‘Sold Out’ items are unavailable. Please check back later or contact customer support.
How can I track my order?
You can track your order status from the ‘My Orders’ section under ‘My Account’ or via the tracking link shared on email/SMS.
Payment
How can I pay for my order?
We accept payments via credit/debit cards, UPI, net banking, wallets, and Cash on Delivery (COD).
Are there any hidden charges?
No hidden charges. The final amount shown at checkout is what you pay.
What is Cash on Delivery (COD)?
COD lets you pay in cash when your order is delivered. COD availability may vary based on your location.
What happens if my payment fails?
If the payment fails but money is deducted, it will be refunded automatically within 5–7 business days.
Shipping & Delivery
How are products shipped?
We use trusted courier partners to ensure safe and timely delivery.
Do you ship internationally?
No, we currently serve only domestic customers.
When will I receive my order?
Orders are usually delivered within 3–7 working days, depending on your location.
What are the shipping charges?
Shipping is free on orders above a certain amount. Otherwise, a nominal fee is added at checkout.
Cancellations & Modifications
How do I cancel an order?
You can cancel your order before it is dispatched by visiting ‘My Orders’. Once dispatched, cancellations are not accepted.
Can I change my shipping address?
Yes, but only before the order is dispatched. Contact customer support immediately to request changes.
When will I get a refund for a cancelled order?
Refunds are processed within 5–7 business days to the original payment method.
Returns & Refunds
What is your return policy?
Returns are accepted only for damaged, defective, or wrong items within 7 days of delivery.
How do I request a return or replacement?
You can initiate a return by contacting our support team. Please provide images and your order number.
How will I receive my refund?
Refunds are credited to your original payment method or as store credit, depending on your preference.
Coupons & Offers
What is a promo code? How do I use it?
Promo codes can be applied during checkout to avail discounts. Only one code can be used per order.
Can I use multiple coupons?
No, only one coupon per order is allowed.
Health Disclaimer
The content on DimaxShop.com is for informational purposes only. It does not replace professional medical advice, diagnosis, or treatment. Always consult a healthcare professional before using any supplement. Products and claims are not evaluated by regulatory authorities and are not intended to treat or cure any disease.